FAQs
1. What types of decorations does Shop Eride offer?
Shop Eride offers a wide range of unique and versatile decorations for special occasions. Our products include USB LED string lights, desktop rain cloud humidifiers, and more. These decorations are designed to create a tranquil and enchanting atmosphere for any event or home.
2. What is Shop Eride's return policy?
Shop Eride has a 30-day return policy. You can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as custom products and beauty products, cannot be returned. For more information, please refer to our Refund Policy.
3. How long does it take to process and ship an order?
Orders are typically processed and shipped within 3-7 business days from the date of order placement. However, during holiday periods or high-demand seasons, processing times may be extended. We will notify you of any delays. For more information on shipping times, please refer to our Shipping Policy.
4. What shipping carriers does Shop Eride use?
At Shop Eride, we primarily utilize reputable shipping carriers such as FedEx, UPS, and DHL. The specific shipping carrier may vary based on factors such as location and shipping method.
5. How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing tracking information. This will allow you to monitor the status of your shipment and estimate its delivery date.
6. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our Refund Policy for more information on how to request a return.
7. Does Shop Eride ship internationally?
Yes, Shop Eride offers shipping services to customers in more than 120 countries. However, please note that customs duties, taxes, and import fees may apply to international orders. Customers are responsible for any additional charges imposed by customs authorities. For more information, please refer to our Shipping Policy.
8. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the refund approval. If approved, the refund will be automatically processed on your original payment method within 10 business days. However, please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
9. How can I contact Shop Eride for further assistance?
If you have any further questions or require assistance, you can contact us through the following channels:
Trade name: Shop Eride
Phone number: 3052408038
Email: info@shoperide.co
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more information.
Shipping Policy
Effective Date: 09/28/2023
At Shop Eride, we are committed to ensuring that your orders are delivered to you reliably and on time. We primarily utilize reputable shipping carriers such as FedEx, UPS, and DHL. Shipping times may vary depending on the destination, shipping method, and product availability. For more information on our shipping policy, please refer to our Shipping Policy.